Thanks Aparna for sharing your knowledge and experience about patient-centric engagement. Lots of takeaways for Pharma companies to engage patients with the value proposition.

Thanks Aparna for clarifying that patient centric is more than a Slogan or Tag Line to capture attention. It's quite beyond that & in India also it's possible. I really like that concept of "Social Prescribing". Pharma companies needs to use more funds for creating, mobilizing & keep supporting such social circles.

Hi, Pharma has always been Product centric and adding patients service will be a good differential and value add. But having said and personally tried to integrate this as one of strategy imperatives for leading brands that I managed. I had to face lot of head wind Just a few list 1. Compliance - Direct to patient 2. Vendor Selection- PAN India presence and reputation at par with company. 3. Service are subjective offering , how do you ensure quality and consistency. 4. Which all service to offer and which not to. how and where do you draw the line 5. Legal implications and miss use of service , Co promotion ( Dilution of brand Equity) 6 Will service be seen as inducement for brand switch or brand preference.( Code of ethics) 7. Linguistic and literacy barrier. 8. Whom to target for service , Patient or thier Care Givers. 9. Data Privacy issue Hope you can help with some of the answer to challenges.

Elaborative approach on patient centricity and lot of work need to be done to educate and engage them...Impressive data and presentation..Thanks

It was nice and informative in terms of how we could better patient’s experience and give him the treatment that he deserves.However , most of what is shared is difficult to execute in the Indian context. You have correctly mentioned that trust is cardinal in the entire process, therefore it needs to be addressed before launching such comprehensive approach to dealing with patients. Trust deficit is not only restricted to Pharma Companies but also to doctors and to patient organisations , therefore tremendous amount of work is required to address it .There is vested interest in all the said deptt so we would have to look beyond commercial gains .